Amazon Fire TV has been on the list of the most demanding electronic products nowadays, considering the number of features this innovatively created product offers. But, there are certain cases wherein the Amazon Fire TV no picture only sound. This is a common issue that most users face, and there is nothing to worry about.
If you are also facing the same problem where your Amazon Fire TV no picture only sound, you should check the HDMI connections, as the root cause of the problem is primarily loose connections.
There could be other hardware damages caused internally to the television, or it could be a possibility that the television is not compatible with the Fire Stick version. Let us understand these issues and their solutions in detail.
Why Does My Amazon Fire TV No Picture Only Sound?
It is often the case that your Amazon Fire TV no picture only sound. It is a commonly expected glitch that occurs on Amazon Fire TV. It could occur due to the following factors.
1. HDMI Connection Issues
For your Amazon Fire TV to work seamlessly and display pictures and sound, you must ensure that the Fire Stick is adequately inserted into the HDMI port. If there are connection issues with the HDMI port, the problem might persist. If your TV has more than one HDMI port, you can also insert the Fire Stick in a different HDMI port to resolve the issue.
2. TV Settings Or Compatibility Issues
Compatibility issues could be another reason your Amazon Fire TV no picture only sound. You need to change the TV settings, so your Amazon Fire TV works appropriately without causing malfunction. Internal settings can be changed from the “Settings” menu.
3. App Or Content-Related Issues
Your Amazon Fire TV no picture only sound if a particular app runs in the background. Thus, you are supposed to close the app and clear the cache. To do that-
- In the Fire TV ‘Settings' menu, select Applications.
- Further select ‘Manage Installed Applications” and then the app that is not displaying pictures.
- Then select Force Stop and further select Clear Cache.
Also, sometimes the app needs to get updated to display the picture. So, update the app if that is required.
4. Hardware Or Software Issues With The Amazon Fire TV Device Itself
The internal buttons in your Amazon Fire TV device might not work, or the software needs to be updated. These two could be the reason behind the no-picture-only-sound in your Amazon Fire TV. If the hardware is damaged, you should seek help from a professional technician or call the customer service support team.
How To Fix My Amazon Fire TV No Picture Only Sound?
Now that your Amazon Fire TV no picture only sounds, you can try the below-mentioned troubleshooting steps that might work for you.
1. Check And Correct HDMI Connections
First and foremost, you should check that the HDMI connections are correctly installed. Loose HDMI connections are one of the significant reasons behind no picture and the only sound in your Amazon Fire TV. The wires should not be damaged or loose; otherwise, the issue “Amazon Fire TV no picture only sound” might not get resolved even after being a minor one.
2. Adjust TV Settings Or Try In A Different HDMI Port
Adjust the settings of your TV in such a manner that it becomes compatible to work with Amazon Firestick. It can be quickly done from the “Settings” menu of your Amazon Fire TV. Restart the television again to check if it works properly after that or not.
You should also try connecting your Amazon Fire TV to a different HDMI port with a secure installation to quickly get pictures along with the sound on your Amazon Fire TV.
3. Restart The Amazon Fire TV Device And Check For Updates
One of the most effective troubleshooting methods is Power Cycle. Power Cycle means restarting your Amazon Fire TV again and checking if the problem persists. For that, you are required to do the following-
- Go to the Settings menu and then choose ‘My Fire TV.'
- Scroll to the bottom of the menu, and you will acknowledge an option to ‘Restart' the Fire TV.
- Click on the option and press confirm to restart your Amazon Fire TV.
4. Check For App Or Content-Related Issues And Try To Resolve Them
Amazon Fire TV no picture only sound might be because some particular apps are incompatible with the Amazon Fire TV. In such a case, you are supposed to close the app if you want to resolve the issue.
- Go to “Settings.”
- Click on the “Manage Installed Applications” option.
- Select the app that is not displaying pictures and only produces sound.
- Click on “Force Stop” and also clear all the cache.
This might solve the Amazon Fire TV no picture only sound problem once and for all.
5. Checking For Hardware Or Software Issues With The Amazon Fire TV Device
Check if the software is to be updated or if your Amazon Fire TV device's hardware is damaged. If so, you need to get the damaged part repaired, or you can call customer service support to ask for help.
Advanced Troubleshooting Methods
For users who have tried the basic troubleshooting steps and are still experiencing the Amazon Fire TV no picture only sound issue, you can follow these advanced troubleshooting steps, such as-
1. Factory Reset The Amazon Fire TV Device
The prime advanced troubleshooting methods include factory resetting the Amazon Fire TV device. However, doing so would mean losing all the apps and other data stored on your Amazon Fire TV.
The device would return to its state when you first purchased it, and the problem might be resolved quickly.
2. Checking For Damage Or Malfunctions With The Device
If none of the troubleshooting methods work, you must check for damage or malfunction in your Amazon Fire TV. The Fire TV stick might not be properly connected, or the malfunction could be caused if your Amazon Fire TV needs an update. In settings,” you can turn “Automatic Update” on so that all the updates get done on their own without you having to worry about them.
3. Seek Assistance From Amazon Customer Service Or A Professional Technician
Lastly, if you still need help with picture-only sound with your Amazon Fire TV, you should always call a professional technician or customer service support. The customer service support is active 24×7, and they can guide you more effectively if the issue is minor, or they can replace the damaged device if it is still under the warranty period.
Conclusion For Amazon Fire TV No Picture Only Sound
Amazon Fire TV no picture only sound; this is a common issue that users do not need to worry about. It can happen due to HDMI connection issues and sometimes when your TV is incompatible with the Amazon Firestick. It is also possible that your Amazon Fire TV might need an update.
Therefore, either update your Amazon Fire TV for better television functionality. If not, the best way to rectify the issue is to factory reset your Amazon Fire TV.
However, if the problem “Amazon Fire TV no picture only sound” is still not rectified, you should check for compatibility issues or damage to the hardware and software of the Amazon Fire TV. Lastly, contact the customer service support team if you need help.