Samsung TV Netflix Black Screen: How To Troubleshoot?

Nothing is more relaxing than sitting back and binge-watching movies on Netflix after a great and hectic work day! Even though Netflix is one of the best streaming platforms globally, there are no exceptions in having flaws and errors. 

And in recent times, we have seen many people discussing the Samsung TV Netflix black screen issue, and we have done exclusive research on it. Also, we realized that even though Samsung has a Netflix app installed on the device by default, both do not cooperate at times. 

So to help users facing “Samsung TV Netflix black screen” (as one of my friends faced this too), we have decided to put up a quick guide on this Samsung TV Netflix black screen issue. 

Right without any further ado, let us get in. 

Check The Netflix Status.

Before diving into other solutions to fix the Samsung TV Netflix black screen, check whether the Netflix server is down. There are possibilities that the Netflix server is down for everyone, so it is crucial to check this before anything else. 

Netflix has a dedicated status page that reports whether Netflix is currently down or not. Moreover, you can also use any third-party tools to track customer reports about Netflix server is up or down. Suppose Netflix is down; you have to wait patiently as there are no other options. 

How To Troubleshoot The Samsung TV Netflix Black Screen?

Below are the methods you can follow to eliminate if you encounter a Samsung TV Netflix black screen right now. 

Inspect The Internet Connection.

It is always essential to have a good and stable internet connection to enjoy online streaming. If your internet speed is not good enough or if it is not stable, it could often result in the Samsung TV Netflix black screen. 

In this case, try restarting your router; that could resolve some temporary bugs or glitches. Unplug the cable from the power source, wait for a few minutes, and then replug the router into the power source. 

Also, here are some crucial tips to improve your wifi connection

  • Reposition or change your router to a new location to enhance the signal strength. Usually, you will get excellent reception in your home if the router is placed in a central location of the home. 
  • Another crucial thing is to remove wireless devices like Bluetooth speakers or cordless phones, which are placed near the router. This is because these devices can create interference issues while you watch content on smart TV. 
  • It is recommended to place the router on the top of the desk or a bookshelf as this will offer you a better reception than putting it under furniture. 

Furthermore, there are possibilities that your internet service provider is having some issues with the Netflix app. The ISP generally blocks specific websites and pages that they consider unnecessary or inappropriate. So there may be a possibility that your ISP has accidentally blocked the Netflix app. Thus a good idea is to try running Netflix with other internet connections. 

Read here if your Samsung TV Connected To Network But Not Internet.

Restart Your TV

Even though some people take this simple step as optional, many still have positive outcomes from this power cycle method. 

Turn OFF your Samsung TV and remove the power cable from the wall outlet. Wait for a few minutes. Then connect the power cable to the wall outlet and turn ON the TV. 

During this time, the Samsung smart TV will get some refreshment because of the power cycle process, and we hope you have overcome your Samsung TV Netflix black screen problem. 

Aware Of Your Netflix Plan

Usually, it is hard to keep a note of every subscription we do and when it expires. And the same is here for the Netflix subscription! There are a lot of chances that your Netflix plan might have expired, and you have completely forgotten about it. 

Therefore head towards your Netflix account and check whether you have an active Netflix subscription. Suppose you still have an active subscription, then go with the following possible fix. 

Toggle OFF The Samsung Instant ON

There is always something special with Samsung, and the Samsung TVs come with an Instant ON feature that is more or less similar to windows fast startup. Once you turn ON the Instant ON feature, the Samsung smart TV will do all the things to boot up fast. 

And sometimes, this creates problems with other apps, and there are reports mentioning that other apps are not working correctly while you turn On the instant ON feature. 

Hence to get back your Netflix application or to eliminate the Samsung TV Netflix black screen, disable the instant ON feature in your TV, and below is a simple procedure. 

  • Get to your TV settings.
  • Go to the section “general.”
  • Search for “instant ON.”
  • Then toggle it OFF if it is ON

Sign Out And Sign In

I could guess that the heading might seem funny, but yes, try signing out and again signing in back to your Netflix account. This quick trick has helped some users fix the Samsung TV Netflix black screen or Netflix, not working issues. For this, below are a set of instructions, 

  • Open your profile section on the Netflix app.
  • Click on options which will be on the left side of the screen
  • Choose “get help.”
  • Tap on “log out.”
  • Close the app
  • Wait for a minute or two
  • Then open the Netflix app again
  • Now you will see a login screen and enter your credentials like username and password.
  • Sign in to your account.

Delete The Cache

Many temporary caches will be stored on your smart TV over time, and when these files get corrupted, they generate a range of errors on your smart TV and the applications. Hence your Samsung TV Netflix black screen might be one such error, so you need to delete the cache stored on the Samsung TV. You can perform this by; 

Tap on the home button on your Samsung TV remote

  • Go to settings
  • Search for “apps.”
  • Click on system apps.
  • Choose “Netflix”
  • Click on “clear cache.”

Once the cache is cleared, start your Netflix app and check whether you have resolved the “Samsung TV Netflix black screen.” 

Uninstall And Reinstall The Netflix Application

Deleting and reinstalling the Netflix app is one such quickest solution to fix the Samsung TV Netflix black screen. To uninstall the Netflix app on your Samsung TV; 

  • Click on the home button on your Samsung TV remote
  • Head towards the apps tab
Step by step guide for fixing the Samsung TV Netflix Black Screen
  • Choose settings (cog)
  • Search for Netflix
  • Click on delete

Again to reinstall the Netflix app; 

  • Click on the home button on the remote
  • Go to the apps tab
  • Click on the search icon and type “Netflix,” and search for it
  • Once you find the app icon, click on it and install

Remember that by doing so, you are also installing the latest version of the Netflix app on your Samsung TV, so if this method of updating the Netflix app does not work, go for the next way. 

Reset Samsung Smart Hub.

Still, if you face your Samsung TV Netflix black screen after trying all these solutions, the last option we have for you is to reset your smart hub. You can go with this method only as the final step, as trying this will log you out of all the apps you use on the Samsung TV. 

Therefore you are required to sign in and reinstall all of them again. In case you have no other options left, below are the steps. 

  • Tap on the home button on your Samsung remote (Does your Samsung TV Smart Remote Not Working? Look at this)
  • Go to the settings tab using the up or down arrows
  • Navigate to support
Step by step guide for fixing the Samsung TV Netflix Black Screen
  • Choose the “device care” option
  • Click on “self-diagnosis.”
  • Choose “reset smart hub.”
  • Enter the PIN (In case you have not changed it, it is 0000)
Step by step guide for fixing the Samsung TV Netflix Black Screen

If this step does not help you fix the Samsung TV Netflix black screen, try the one below. 

Update Your Samsung OS

Once you find that the Netflix app is in the latest version, you can check whether the software on your Samsung TV is up to date. Samsung releases updates on its software often to improve performance and resolve errors (if there are any). So if you experience a Samsung TV Netflix black screen, here are the steps you have to follow the check the software, 

  • Tap on the home button on your Samsung remote
  • Go to settings
  • Head towards the option “support.” 
  • Search for software update
  • Choose update now
  • If there are any updates, download and install them.

Seek Help From The Support Teams.

If none of the above solutions help you fix the Samsung TV Netflix black screen, you must get help from the Netflix or Samsung support team. Moreover, make sure you know the exact model of your Samsung smart TV before contacting the support team, as they will ask for it. 

Also, consider Netflix Not Working On Insignia TV if you are ready to learn more.

Wrapping Up Samsung TV Netflix Black Screen

To conclude, the methods discussed above are the possible solutions for a Samsung TV Netflix black screen. I hope that this help to resolve your issue and enjoy watching Netflix back.

Besides, if you are facing any other issues with your Samsung TV, let us know in the comment box below or visit WebCrazies.  

Categories TV